Today’s Customer Service

This is a note to Swingline Staplers. For many years their products were up to the task. I would not think of staplers as a particularly difficult or complex machine to manufacture, but my last two are toast. The very last one failed with the first staple.

My communique to Swingline:

Comments: I’ve loved Swingline staplers since I was a kid and never had a problem. Since age 50, I’ve had a nice one that started jamming, and just ordered an inexpensive one to keep papers together for an impending move. I opened the box, loaded staples and spent my time with my kitchen needle nose pliers taking those staples out. How can you be the best in the business and provide such shoddy workmanship? It’s tough to have an office without a working stapler. I ordered another brand and would like a refund for the machine I purchased. Thank you.
Contact preference: Email

Their reply:

We do not refund. As we do not sale to concumers. We do however replace under warranty. To get a refund you will have to contact the vendor from whom you purchased it from. If you would like a warranty replacement, just let me know.

* * *

Should I sue for a $4 stapler? Obviously because there was no warranty statement in the box. I will contact the seller, and did use them to purchase another stapler from Swingline’s competitor, Bostitch. I just received it and haven’t even taken it out of the box.

For Swingline to say they don’t “sale to concumers” is a blatant lie. Their products are on the shelves of every office supply store and large grocery store in the USA if not worldwide. This answer means that they do not stand by their product and fault purchasers and retail stores for their manufacturing errors. Where are these products made? I’ve only had problems for a while but keeping personal and work papers secure and together takes a device that costs less than $10 and passing the buck like this is today’s invention of customer service. I guess the buck stops with that other guy, the one in the hat, there. He sold it to you. It’s his fault it doesn’t work right out of the box.

Let’s hope their staples work because I’ve an entire box and am a bit frightened that they may break my new Bostitch stapler. Yes, I am making a point via mountains and mole hills. Cheers! Dee

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One response to “Today’s Customer Service

  1. I was given the ubiquitous do-not-reply address. Of course. Stand by your product! You used to be good at it, once.

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