Apparently Continental and United don’t have their act together so they’re trying to get their frequent flyers to consolidate their own miles between the airlines. Perhaps they don’t know that a software engineer could write a program to do that, but they don’t want us to consolidate our miles because then they may have to honor a flight. Aye, there’s the rub.
American is even worse. I even bought miles on AAdvantage to keep from losing them and they killed them. Now they’re sending me emails every other day saying how they respect my business and my few remaining miles, all while their holding company AMD has gone to “penny stock” categorization and will be dumped from NYSE next week.
Empty promises. My father-in-law raises cattle and he treats them better than most US employers treat their employees. There is no employer/employee loyalty, nor is there any loyalty to valued customers. Yes, even a one-time customer should be valued in a company’s eyes because that may lead to a repeat customer. That is my view.
There used to be a gold watch at the end of a storied career with a company. Now people are commodities. When one moves a family to a new job, and doesn’t know that it’s a two week “test” that if it doesn’t work it’s catastrophic to the family who pulled up stakes, but is also to the company that perpetrated the fraud because word gets around and their reputation will be tarnished.
Airline miles are just that, pie in the sky. The airlines don’t ever think you’ll accumulate enough miles or actually use them. So when people started doing so they made it impossible to get seats.
If you treat your people well, they’ll treat your clients/customers well. Just as certain things roll downhill, in the right situation the good will can go uphill and make a company thrive.
When the customers are left out in the cold without reason, one must assume that the employees have a much larger burden to bear, all because of mismanagement.
To American Airlines. I don’t expect much of the miles we accrued this Thanksgiving weekend when you filed Chapter 11. I did hope to take a trip on the miles you confiscated. Please stop sending condescending emails that our miles are safe. You never sent me emails to tell me they weren’t before they were deleted. Thanks, Dee